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Contacting Us

You can visit us at

ZauberZimmer
200 Moody Street
Waltham, MA 02453

Directions


or send e-mail to customerservice@zauberzimmer.com

or call us locally at 781.899.7900

or call us toll free at 866.899.7900

or fax us at 781.795.1588

If you like, you can join our Mailing List to get all of the latest news on our store.
Secure Ordering
Our Web site uses SSL encryption to ensure that your information is safe.

In-stock Guarantee
Most items shown on ZauberZimmer are in stock. In the event that an item is back-ordered, we will e-mail you to let you know when the item is expected, e-mail you when it comes in, and give you 10% off that item . You will then have the option to change or cancel your order, or let the order stand. Special order items, imports, and sale items are exempt from this guarantee.

Miscellaneous Ordering
If you are looking for a particular product that is not online, please contact us. We can work with you via e-mail or on the phone to set up an order. We will let you know the total cost of the order, plus shipping. Then you can use our secure ordering software to give us your payment information.

When you're ready to order:
  1. Click the order button below.
  2. Follow the check-out instructions on that page.
  3. Click on "Check Out" to go to the secure screen.
  4. In the ordering instructions box, describe what you'd like to order, as discussed. Please include the total cost of the order with shipping as confirmation.
  5. Click the "Proceed" button to complete the transaction.
Thanks!

Order Checkout
Shipping
We use DHL Ground as our main method of shipping to the continental United States. You will be shown the low shipping charge after each item you place in your shopping basket. Click here to see a map of estimated delivery times. DHL 2nd Day, and Next Day are also available—see your shopping cart for options and costs.

Alaska, Hawaii, APOs, FPOs
We ship via the U.S. Postal Service to these locations—usually Priority Mail, but Express Mail is available. To order, shop in our online stores as you normally would. Our shopping cart will calculate the cost for shipping to the continental United States. If the actual cost of shipping your order is more than the amount shown, we will advise you of the actual charges and ship upon your approval.

For now, we are unable to ship outside the United States.

Refund Policy
During our store closing sale, all online sales are final.

Damaged Merchandise
If your merchandise arrives damaged or defective, please contact us. If the merchandise was damaged in transit, we will file a claim and replace your merchandise. Please retain all packing materials and paperwork to help us with the claim. If the merchandise is otherwise defective, we may choose to repair or replace the defective part, or replace the entire item.

Privacy
The information you give to us is for our use only. We will not share this information with any other organization or individual. At checkout, you can choose whether or not to be on our mailing list. We will not call or e-mail you unless it is in connection with an order you placed or you have signed up for our mailing list.

Images
The images used on this Web site are the property of The Construction Site or our vendors. They may not be used or copied without our permission.



The Construction Site

Blocks & Building Toys
for Girls and Boys

Aisle 9

Good Things in Store

The Rail Yard

Wooden Tracks, Trains
and Destinations

ZauberZimmer

Toys for
Imagination in Play